Tax included. calculated at checkout.
- Free Standard Shipping On All UK Postcodes**
- We hold the right to cancel any order at any given time.
- We also hold the right to request for shipping to be paid for certain items to certain locations**
- Certain UK postcodes, to which are of the following areas, Northern Ireland, Scottish Highlands/Islands, BFPO, and the Channel Islands are deemed as restrictive postcodes, this meaning dangerous goods like aerosols will likely be cancelled, and orders for heavier items 15kg+ will be restructured into more then one shipment.
- Same Day Dispatch Before 3pm(Not always guaranteed) ** (If money has cleared and the system has fully accepted and processed the order, certain 3rd parties may limit this)
- Next Day deliveries are not guaranteed.
- We do run a fully live stock system so some items maybe showing in stock when are not, we do our best to update the system but this is a manual task. We sometimes also swap items for similar items if we cannot obtain the correct ordered item within a reasonable time frame, some orders maybe on back order so please wait for confirmation from the carrier directly with a delivery date, if you did not get an email or text, your order maybe on back order or held in the back log.
- Certain product lines we do not hold in stock and are imported at the time of order, Trovet is one of these brands, hence we give a 5-7 working day turn around. We recommend all orders for this brand are placed on a Tuesday, as this enables us to offer a quicker delivery estimate of around 3 working days.
- Our Barnabys product range is shipped via a third party and is usually handled by DPD on a free next day service, again this cannot be guaranteed and can take a few days to be processed.
- Generally items 15kg and below are posted via Royal Mail 48 tracked, with the heavier items 15kg and above being posted via DX next day secure service.
- When you get a tracking number it does not mean the item is 'dispatched' and has left us, it just means the item has been allocated a carrier with the tracking ID.
- Any other policy points will be applied in the main Terms Of Service.
- Feel free to drop us a line for any shipping queries.
- Our working ours are 9-5 Monday-Friday and 8-2 On a Saturday.
- Next Day, means next working day.
