Very disappointing experience ordering directly from this company.
I ordered 3kg of hazelnuts but instead received a completely unrelated parcel containing beer brewing equipment and alcohol miniatures, sent in a poorly packaged, open bag. I then had to arrange a return and wait for the issue to be resolved.
Customer service was slow, impersonal, and I had to chase multiple times for updates after their stated timelines passed. Several of my questions were ignored initially, and the communication throughout felt dismissive.
Although a replacement was eventually sent and the issue was ultimately corrected, no goodwill gesture or compensation was offered. This was justified on the basis of the company’s costs and losses relating to their own mistake, which felt self-serving rather than customer-focused given the inconvenience caused.
Overall, the handling of the issue was poor from start to finish, and it has completely undermined my confidence in ordering directly from them again.
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Recycled Packaging
